STANDARD TERMS AND CONDITIONS DOWNLOAD PDF VERSION

AS AGREED

Check in time is 2:00pm on day of arrival.
Check out time is by 10:00am on day of departure
If possible, a representative from Timeball Apartments will be at the property to greet you during business hours on day of arrival. If this is not possible, alternative arrangements will be made.
Bed and bath linen provided. The properties are all serviced for stays longer than 7 days.
(Except public holidays and Sunday)
Minimum stay of 3 nights (or up to Management's discretion).
During Chrismas festive season, minimum stay is 10 nights (or up to Management's
Bookings more than 2 months in advance will need to be a minimum of no less than a 7 days booking.

The deposit equivalent to 20% is payable within 3 working days of the date of the reservation being made. If the deposit is not received within 3 working days, the reservation will lapse.
The deposit is non-refundable. Payment of the rental deposit constitutes the clients acceptance of these terms and conditions.
Balance of rental fee must be received in full 10 days prior to occupancy. If not the owner has the right to cancel the booking and attempt to re-let the property.
In the case of cancellation by client, all monies paid are not refundable. Unless the apartment is re-let for the entire period of booking. If a refund is made due to the property being re-let then a $50.00 cancellation fee will apply.
The owners will make every effort to ensure the property is available as booked. However the owner reserves the right to make alterations to bookings due to unforeseen circumstances.
Travel insurance is recommended for all bookings to provide protection against cancellation of travel, illness, injury and loss of baggage.

Payment can be made by either Mastercard or Visa Card. Please note a 2% processing fee applies.
Payment is also accepted by electronic banking. Account details will be provided at time of booking.

The said property is for private holiday use and not for commercial purposes or the like.
The said property is not to be used for private parties/functions.
The said property is not to be used for illegal purposes.
The property is non-smoking, thus no smoking is permitted indoors.
No pets are allowed on or near the property at any time.
Access to the property by owners for maintenance/repairs may be required.
Number of guests should not exceed the number stated on customer booking form and/or subsequently agreed previously in writing or email. Fees will apply for extra guests not previously agreed to with owners in advance.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental agreement.
Damages, breakages, theft and loss are the responsibility of tenants during their stay. Fees will apply.
Property to be left in a satisfactory condition. If not fees will apply.
Loss. The owner takes no responsibility for tenant’s personal property.
Variations to these conditions may only be made by prior arrangement with owner in writing.